# Chatwoot

> Manage customer conversations, help content, and AI assistance in one workspace.

Chatwoot is a customer-support platform that combines conversations from websites, email, social networks, and messaging channels. Teams work from a shared inbox with customer information and a help center, keeping context available when a conversation moves between agents or channels.

Its Captain AI agent uses connected documentation and other approved sources to answer routine questions, suggest replies, and hand conversations to people when needed. Teams can define processes, review suggested knowledge-base additions, and track recurring topics. A configurable website chat widget and APIs help connect the support workspace with an existing product and business tools.

## Listing details

- Canonical BetaNeon page: https://betaneon.com/products/chatwoot
- Official website: https://www.chatwoot.com/
- Category: Business & operations / Customer support & help desks
- Status: Launched
- Topics: AI, Collaboration, Customer support, Open source, Social network
- Listing updated: 2026-10-30T16:50:17.979Z
- Information source: https://www.chatwoot.com/

This is a product introduction, not an endorsement. Confirm current availability, features, and prices on the official website. Community upvotes on BetaNeon are not star ratings.