# Cresta

> AI agents, real-time assistance, and insights for contact centers

Cresta is an AI platform for contact centers that brings together automated customer conversations, real-time assistance for human agents, and conversation analysis. Its AI agents handle voice and digital interactions, while Agentic Assist gives staff relevant knowledge, suggested responses, and guidance during live conversations. Automatic summaries help capture what happened and reduce work after a call.

Managers can use Conversation Intelligence to investigate customer issues, evaluate service quality, and identify coaching or automation opportunities. Teams can ask questions about their conversation data in natural language and connect findings to practical changes in workflows. Cresta integrates with existing telephony, chat, CRM, and knowledge systems, making it useful for large customer service and sales operations that need AI assistance across both human and automated channels.

## Listing details

- Canonical BetaNeon page: https://betaneon.com/products/cresta
- Official website: https://cresta.com/
- Category: Business & operations / Customer support & help desks
- Status: Launched
- Topics: AI, Automation, Contact center, Conversation intelligence, Customer support
- Listing updated: 2026-10-30T16:50:35.393Z
- Information source: https://cresta.com/

This is a product introduction, not an endorsement. Confirm current availability, features, and prices on the official website. Community upvotes on BetaNeon are not star ratings.