# Tidio

> Connect live support with automated customer help.

Tidio gives customer-service teams a shared place for live chat, email, and connected messaging conversations. Staff can assign tickets, set priorities, add tags, and read the customer or order context while replying. Its Lyro AI agent answers questions using connected business information and can hand a conversation to a person.

For online stores, Lyro uses product data for recommendations and supports configured actions such as order updates or lead qualification. The visual Flows builder handles proactive messages and other automations. Reporting connects conversation activity to sales, leads, and satisfaction, giving a team a way to review how its support work affects customers.

## Listing details

- Canonical BetaNeon page: https://betaneon.com/products/tidio
- Official website: https://www.tidio.com/
- Category: Business & operations / Customer support & help desks
- Status: Launched
- Topics: AI, AI agents, Chatbots, Customer support, Live chat
- Listing updated: 2026-10-30T16:54:02.763Z
- Information source: https://www.tidio.com/

This is a product introduction, not an endorsement. Confirm current availability, features, and prices on the official website. Community upvotes on BetaNeon are not star ratings.