# Zoho Desk

> Bring support conversations, help-center content, and ticket workflows together

Zoho Desk brings customer support conversations into a shared workspace. Tickets can be routed by skills, availability, or workload, and teammates can share ownership or leave internal notes. Workflow automation handles chosen actions as a case progresses.

A branded help center provides ticket access, knowledge articles, and community discussions for customers. Zia adds AI assistance for routine requests, draft responses, and analysis of support activity, with agents taking over cases that need their judgment. Dashboards, reports, and customer happiness tracking help managers examine service patterns and recurring problems. The conversation history gives an agent context when continuing a case or coordinating with another team member.

## Listing details

- Canonical BetaNeon page: https://betaneon.com/products/zoho-desk
- Official website: https://www.zoho.com/desk/
- Category: Business & operations / Customer support & help desks
- Status: Launched
- Topics: Collaboration, Customer support, Help desk, Knowledge base, Ticketing
- Listing updated: 2026-10-30T16:54:37.869Z
- Information source: https://www.zoho.com/desk/

This is a product introduction, not an endorsement. Confirm current availability, features, and prices on the official website. Community upvotes on BetaNeon are not star ratings.