Churnkey

Analyze subscriber feedback and manage cancellation and failed-payment workflows

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Meet Churnkey

Churnkey provides cancellation and payment-recovery tools for subscription businesses. Cancellation flows collect a subscriber's reason for leaving and can present an alternative based on their situation. Teams use the resulting records to examine why people cancel and decide how to adjust the experience.

Payment recovery combines retry logic with messages or in-product prompts when a customer needs to update payment information. Feedback AI groups written responses into themes and connects them with recurring revenue for further analysis. Account-level intelligence supports investigating other subscriber actions. Together, the records and workflows let a team review cancellation feedback, configure an offer, or follow a failed payment through its recovery steps.

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