Convin

Analyze customer conversations and assist contact-center teams

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Meet Convin

Convin provides AI tools for customer conversations in B2C sales, support, and collections. Its Phone Call Agent handles automated calling, Real-Time Assist provides guidance during calls, and Conversation Intelligence analyzes interactions for review. Lead qualification and follow-up are among the supported workflows.

Multilingual analysis and quality-review tools help managers examine conversation records and coaching needs. Deployment options include on-premises systems, a customer's cloud, and Convin's private cloud. Teams choose the relevant agents and infrastructure, then use the findings to inspect representative performance or decide which customer interactions require further attention.

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Product details

Website
convin.ai
Status
Launched
Category
Sales & CRM
Listed

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