Gainsight

Meet Gainsight

Gainsight gives customer teams tools for managing adoption, retention, renewals, and account expansion. Account context and activity signals come together for identifying risks and coordinating follow-up. Configurable workflows and AI agents support recurring customer-success tasks.

The wider product range includes in-app guidance, customer communities, education through Skilljar, and relationship analysis through Staircase AI. Organizations can use packaged applications or build workflows around their own customer information. Managed renewal services provide another option for that part of the work. A team can connect onboarding, product use, learning, and engagement when preparing for an account review or a renewal conversation.