SparrowDesk
Handle customer conversations, tickets, and AI-assisted support in a shared help desk.
Pluno
Use connected support knowledge to investigate technical issues
Meet Pluno
Pluno is an AI support platform for handling technical and context-dependent customer issues. It uses previous tickets and connected business tools to retrieve troubleshooting knowledge, investigate a customer's setup, and prepare or carry out supported resolutions. The platform can appear inside a product, operate in a help desk, or assist a human support representative.
When an issue requires engineering work, Pluno gathers diagnostic context for the escalation instead of passing along only the original complaint. Teams can configure access to product actions and data sources so the agent works within their support environment. Its capabilities depend on the available integrations and knowledge, with human teams retaining responsibility for exceptions, permissions, and the quality of customer-facing responses.
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- Website
- pluno.ai
- Status
- Launched
- Category
- Business & operations
- Listed
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