Underheard

Meet Underheard

Underheard helps teams run customer conversations with voice agents and organize what people say. A team chooses the moment, audience, and questions, then uses the service to conduct interviews or calls. Responses become transcripts, structured fields, and reports that can be reviewed for recurring concerns and useful next steps.

The platform supports workflows such as post-event feedback, customer research, onboarding, and cancellation conversations. Connected systems can receive updates, create tickets, or record an agreed follow-up after a call. Teams can inspect the underlying conversations as well as the summaries. Different workspaces serve simple interviews, larger calling campaigns, and deeper research, with trials available for exploring the workflow.