UserCall

Meet UserCall

UserCall is a research platform for conducting AI-moderated interviews and analyzing qualitative evidence. Researchers define a goal and interview guide, then reach participants through links, recruitment panels, or triggers tied to a product event. Voice and text conversations adapt with follow-up questions while retaining context provided for the participant.

Analysis groups findings into themes connected to the underlying interviews and source material. Teams can bring in existing transcripts or open-ended responses, inspect evidence, and review gaps in an interview guide. The platform supports research around onboarding, purchases, cancellations, concept testing, and other moments where understanding the reason behind behavior matters.