Dialpad

Meet Dialpad

Dialpad connects business calls and digital conversations in a cloud communications platform. Teams can use voice calling, chat, channels, and meetings through desktop and mobile apps, with integrations bringing the conversation into tools such as Salesforce and Zendesk. Separate products address contact-center support and outbound sales work.

AI tools create searchable transcripts, call summaries, and action items. Coaching and analysis tools provide another way to review what happened in a conversation, while AI agents handle configured routine workflows. Staff can return to the record after a call and use it when preparing follow-up or discussing a coaching need.