RingCentral

Meet RingCentral

RingCentral provides cloud tools for business calls, messages, meetings, and customer conversations. RingEX combines calling, business SMS, team chat, and meetings across work devices. Contact-center products extend the platform for teams managing customer-facing interactions.

AI features address different parts of the conversation. A receptionist can answer supported questions, route calls, capture leads, and arrange appointments. Assistant tools prepare notes and summaries, while analysis and coaching tools help managers review interactions. Custom-agent tools and integrations connect the communications platform with other applications. A business can choose the components needed for staff communication and the processes surrounding calls from customers.