Estera

Meet Estera

Estera provides AI receptionists for businesses that receive customer inquiries by phone and WhatsApp. Operators configure an agent with business information so it can answer common questions, take messages, qualify inquiries, and arrange appointments through supported workflows. Voice and messaging conversations are collected with recordings or transcripts for later review.

A performance report examines real conversations, compares activity over time, and identifies questions the agent struggled to answer. Suggested instructions can then be reviewed and added to its configuration. The platform supports multiple languages and serves appointment-based and service businesses. Teams still need to maintain accurate business context, verify booking behavior, and define when a conversation should be passed to a person.