Harmony

Meet Harmony

Harmony is an enterprise service management platform for handling internal requests across IT, HR, and other departments. Employees can ask for help in connected workplace tools such as Slack or Microsoft Teams, while agents use organizational knowledge and configured workflows to respond or carry out supported actions.

The platform combines a service desk, generated knowledge base, asset and application records, and an agent builder. Workflows cover tasks such as requesting application access, onboarding an employee, recovering a device, or flagging expiring licenses. Policies, scoped connections, approvals, and audit records govern execution. Teams configure these controls around their own systems, with people reviewing sensitive actions and maintaining the information that automated responses depend on.