Nextiva

Meet Nextiva

Nextiva connects business calls, texting, video meetings, and customer conversations. Teams can keep calls, voicemails, and messages together, use screen sharing and recording in meetings, and communicate internally through channels or threads. Contact-center options add routing and reporting for larger conversation volumes.

XBert, its AI receptionist, uses supplied services, policies, hours, and FAQs to handle customer questions, scheduling, and follow-ups. Businesses configure boundaries for what it can do, with recordings and transcripts available for review. Complex requests can transfer to the team. Different plans combine communication and customer-service tools, with AI receptionist capabilities available through the relevant setup.