Vitally
A shared workspace for customer success teams
Odie
Turn customer data and team experience into shared intelligence for post-sales work
Meet Odie
Odie, formerly Totango, organizes customer knowledge for B2B post-sales teams. It combines information from CRM, product usage, email, calls, and meetings with the experience held by people managing those relationships. AI tools curate that material into a customer knowledge engine.
The engine can provide context to a company's own agents and to Odie's tools. An optional Customer Operating System adds a workspace for customer success work with embedded agents. Teams can draw on account history, business context, and recorded reasoning when preparing the next action, rather than relying solely on the latest interaction or a customer's CRM status.
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- Website
- heyodie.ai
- Status
- Launched
- Category
- Business & operations
- Listed
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