Poth Labs

Meet Poth Labs

Poth Labs combines customer data with adaptive surveys to investigate questions that existing evidence cannot answer. Teams connect supported sources or import files, then organize calls, tickets, and records around the relevant people and accounts. When information is missing, Poth can draft questions for the customers most likely to clarify it.

Responses can lead to follow-up questions and become evidence attached to the same customer context. The platform compares cohorts using both structured attributes and themes in qualitative feedback, helping teams examine where an issue occurs and which explanations fit the available information. Examples include onboarding friction and recurring service problems. Findings depend on the connected data and responses, so suggested causes and actions remain subject to review.