Userlens

Meet Userlens

Userlens helps software teams guide customers toward useful product behaviors. Its Lumi agent combines database state with product analytics to identify who qualifies for an adoption campaign and why. Teams define the desired behavior, the audience, and the guidance each message should provide.

Lumi then drafts personalized messages using what a customer has actually done, rather than sending the same template to every account. Campaign rules control timing, frequency, and what the agent should avoid. Teams approve what is sent and can follow whether the intended behavior changed afterward. This connects customer communication to feature adoption and gives product teams a way to follow up as their software evolves.