AfterShip Returns

Meet AfterShip Returns

AfterShip Returns organizes ecommerce returns and exchanges through a branded customer portal and merchant workflow. Stores define eligibility, return windows, and resolutions such as refunds, exchanges, or credit. Labels, tracking, and supported QR-code drop-off connect the request with its shipment.

Conditional rules determine the appropriate resolution and routing, including handling multiple items. The dashboard keeps requests, comments, and shipment status together, while automation supports exchange orders, receiving records, and connections with warehouse partners. Reporting follows return rates, costs, and processing activity. A store team can track a customer's request through the return shipment and the resolution allowed by its policy.