Loop

Meet Loop

Loop manages several stages after an ecommerce purchase. Shoppers can edit an order, follow its delivery, or request a return through branded tools, with exchanges and store credit offered under the merchant's policies. Delivery notifications keep information about the shipment available along the way.

The platform also covers return shipping, delivery estimates, optional checkout coverage, and fraud analysis. Merchants can review return behavior and connect commerce, logistics, and help-desk systems. It began with Shopify and now supports other commerce platforms. These connections give the store a way to manage the order, the customer's request, and the resulting fulfillment or return work together.