Comms

Connect customer messaging, AI replies, and human handoffs across iMessage, RCS, and SMS.

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Meet Comms

Comms connects customer text conversations to a shared team inbox and a messaging API. Businesses can send supported messages through iMessage and fall back to RCS or SMS when needed, while replies remain in the same conversation. Teams configure an agent's knowledge, tone, and handoff rules, then step in when a person needs to handle a request.

A dashboard brings together contacts, phone lines, conversations, and performance information. Developers can use API keys, webhooks, and MCP to connect messaging with their own products. The workflow is suited to tasks such as answering routine questions, coordinating appointments, and following up with customers through an ongoing thread.

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