Intercom
A shared helpdesk for human support teams and the Fin AI agent
Build support agents from your knowledge and review conversations in a shared inbox.

Owlish turns help-center pages, uploaded documents, and other company knowledge into AI support agents. Teams configure an agent’s tone, sources, and available actions, then deploy it through a website widget or supported messaging channels. Answers can cite the material they draw on, and connected actions handle tasks such as lookups or meeting bookings.
A shared inbox brings conversations together for review, assignment, and handoff to a person with the transcript intact. Operators can guide an agent during a conversation or save a corrected answer as additional knowledge. Analytics surface feedback, escalations, and gaps in the source material, helping teams decide what to improve.
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