Decagon

Build and improve customer service AI agents across chat, email, and voice

Meet Decagon

Decagon is a conversational AI platform for businesses that want to automate customer service across chat, email, and voice. Teams can build agents that answer questions, use customer context, and complete workflows through connections to ticketing systems, CRMs, knowledge bases, and other business tools.

Its Agent Operating Procedures let teams define agent behavior in natural language, including the steps to follow and when to escalate. Duet helps identify gaps in conversations and generate or refine those workflows. Before releasing changes, teams can run simulations, inspect decision traces, and compare versions through experiments. Built-in analytics and continuous monitoring help customer experience teams spot recurring issues, evaluate agent performance, and improve how automated conversations serve their customers.

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Product details

Website: decagon.ai
Status: Launched
Category: Business & operations
Listed: Oct 20, 2026

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AI AI agents Automation Conversational AI Customer support

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