Helply

Combine human support teams and AI agents in one customer service workspace

Meet Helply

Helply is a customer support platform that brings human teams and AI agents into the same workspace. Its agents can investigate customer issues, answer questions, and take approved actions using connected company information and systems. Human support staff can review the work and take over conversations that need their judgment.

Alongside customer-facing agents, Helply offers assistants for drafting replies and investigating tickets. Background agents monitor conversations for recurring requests, knowledge gaps, churn signals, and emerging themes. Connections to communication channels, CRM systems, knowledge bases, and issue trackers provide context for these workflows. Formerly Groove, the product is designed around shared responsibility between support staff and automated agents.

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Product details

Website: helply.com
Status: Launched
Category: Business & operations
Listed: Oct 17, 2026

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AI AI agents Automation Customer support Knowledge base

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