Help Scout

Give your support team a clearer view of customers.

Meet Help Scout

Help Scout organizes customer conversations in a shared support workspace. Its inbox brings connected email, messaging, chat, and voice channels together, with assignments and workflows that help a team manage requests. When a colleague takes over, the conversation context remains with the thread.

Compass is an AI agent for handling supported requests and passing cases to people when needed. Copilot assists staff with drafting replies, finding knowledge, and triage. Signal looks across conversations for recurring issues and account concerns. Teams can use those patterns to examine their support work while keeping individual customer discussions available for a closer review.

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Product details

Website: helpscout.com
Status: Launched
Category: Business & operations
Listed: Oct 8, 2026

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AI AI agents Customer support Knowledge base Shared inbox

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