judged.systems

Meet judged.systems

judged.systems is a decision engine for support workflows that keeps an existing help desk in place. Send a ticket's subject, message, and conversation thread through a REST call, webhook, or MCP connection. The model returns evidence in the form of a choice, score, or probability, which your configured rules use to determine the next step.

Thresholds divide results into accepted, rejected, or human-review outcomes. You can reserve a range or middle band for uncertain cases, and failed calls remain in review instead of becoming automatic decisions. This gives teams a way to add structured model judgments to ticket handling while retaining explicit control over when a person needs to intervene.