Zoho Desk
Bring support conversations, help-center content, and ticket workflows together
A help desk that turns team knowledge into draft answers

There There is an AI-assisted help desk for teams handling customer email and website chat. It summarizes incoming tickets so agents can spot the main question, then uses imported knowledge and previous resolutions to help draft replies. Team members can ask its AI Brain about a customer or past issue while retaining control over the response.
The workspace includes a chat widget, a public knowledge base, ticket routing, and recurring activity recaps. Workflows can apply tags, send routine replies, or retrieve account details from connected systems. An API and MCP interface let teams incorporate ticket handling into their existing tools and internal processes.
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