Zoho Desk

Bring support conversations, help-center content, and ticket workflows together

Meet Zoho Desk

Zoho Desk brings customer support conversations into a shared workspace. Tickets can be routed by skills, availability, or workload, and teammates can share ownership or leave internal notes. Workflow automation handles chosen actions as a case progresses.

A branded help center provides ticket access, knowledge articles, and community discussions for customers. Zia adds AI assistance for routine requests, draft responses, and analysis of support activity, with agents taking over cases that need their judgment. Dashboards, reports, and customer happiness tracking help managers examine service patterns and recurring problems. The conversation history gives an agent context when continuing a case or coordinating with another team member.

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Product details

Website: zoho.com
Status: Launched
Category: Business & operations
Listed: Oct 9, 2026

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Collaboration Customer support Help desk Knowledge base Ticketing

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