Tidio

Meet Tidio

Tidio gives customer-service teams a shared place for live chat, email, and connected messaging conversations. Staff can assign tickets, set priorities, add tags, and read the customer or order context while replying. Its Lyro AI agent answers questions using connected business information and can hand a conversation to a person.

For online stores, Lyro uses product data for recommendations and supports configured actions such as order updates or lead qualification. The visual Flows builder handles proactive messages and other automations. Reporting connects conversation activity to sales, leads, and satisfaction, giving a team a way to review how its support work affects customers.