Crisp

Meet Crisp

Crisp gives a customer support team a shared inbox for conversations arriving through website chat and connected messaging channels. Teammates can read the earlier discussion, take over a request, and respond with the customer context nearby. A website widget starts the conversation, while a help center lets visitors find answers in published articles.

Hugo, its AI agent, can use website content, documents, and knowledge-base material to answer inquiries. You can build automated workflows and test how they behave. Summaries, writing assistance, and suggested replies help human operators work through conversations, and analytics let the team review its support activity.