UserTesting

Meet UserTesting

UserTesting lets teams hear and observe how people experience a product, service, or piece of content. Set a research question, test a concept or prototype before launch, or study an existing journey. Participants describe reactions and actions, providing material the team can compare with its own assumptions.

Recruitment options reach different consumer and professional audiences. The platform organizes collection, analysis, and sharing of the feedback, with AI assistance for finding patterns across research. Teams can discuss a proposed change alongside the original participant responses, returning to the relevant session when they need to understand what a person actually encountered.