VirtualText

Handle business SMS and website chat in a shared inbox with AI-assisted handoffs

Meet VirtualText

VirtualText combines business text messaging and website chat in a shared inbox for service teams. An AI agent can answer initial questions, collect relevant details, and hand a conversation to a person with the transcript and context attached. Teams configure business information, intake questions, and escalation rules to guide those responses.

Staff can review contact history, AI notes, and ongoing threads from the same workspace. A REST API and webhooks connect messaging events with scheduling systems, customer records, or other tools. The service includes a trial with a temporary SMS number and web chat widget, followed by a paid plan for continued use.

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Product details

Website: virtualtext.com
Status: Launched
Category: Communication
Listed: Oct 23, 2026

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API Automation Customer support Live chat SMS

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