Ticketping

Meet Ticketping

Ticketping brings customer support conversations into Slack so teammates can respond from the workspace they already use. Website chat, forwarded support email, and form or API submissions become tickets with their own Slack threads. Team members can join a conversation, coordinate internally, and send replies without moving to a separate support inbox.

An administration dashboard provides ticket visibility, configuration, and reporting. Depending on the plan, teams can use private notes, saved responses, roles, AI suggestions, and multiple workspaces. AI assistance is optional, allowing a business to keep support entirely human. Pricing is organized around plans and expected ticket volume rather than adding a charge for every teammate.