Cresta

AI agents, real-time assistance, and insights for contact centers

Meet Cresta

Cresta is an AI platform for contact centers that brings together automated customer conversations, real-time assistance for human agents, and conversation analysis. Its AI agents handle voice and digital interactions, while Agentic Assist gives staff relevant knowledge, suggested responses, and guidance during live conversations. Automatic summaries help capture what happened and reduce work after a call.

Managers can use Conversation Intelligence to investigate customer issues, evaluate service quality, and identify coaching or automation opportunities. Teams can ask questions about their conversation data in natural language and connect findings to practical changes in workflows. Cresta integrates with existing telephony, chat, CRM, and knowledge systems, making it useful for large customer service and sales operations that need AI assistance across both human and automated channels.

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Product details

Website: cresta.com
Status: Launched
Category: Business & operations
Listed: Oct 19, 2026

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AI Automation Contact center Conversation intelligence Customer support

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