Fin

An AI customer agent trained on your knowledge and connected systems

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About Fin

Fin is an AI customer agent that answers questions and carries out service tasks using a business’s content and connected systems. Teams supply help articles, website pages, PDFs, and other knowledge sources, then configure guidance and procedures for how the agent should respond and act. It can work across chat, email, voice, and supported messaging channels, and hand unresolved conversations to a human team through a connected helpdesk. Simulations, evaluations, and conversation insights help teams review behavior and identify gaps before and after deployment. Businesses can use Fin with Intercom or supported external service platforms, keeping their existing support workflow while adding automated assistance.

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