Dovetail

Meet Dovetail

Dovetail collects customer feedback from research, calls, tickets, surveys, and other sources for analysis. Teams can search the material, identify patterns, and ask questions in natural language, with source references available behind answers. Projects, documents, and dashboards organize findings for colleagues to review.

Translation supports work across languages. Redaction and retention settings govern how collected information is handled, alongside access controls and audit records. Digital Twins create representations of customer groups from the evidence for exploring questions and ideas. Agents and integrations bring that customer context into connected workflows, with permissions controlling the information each person or tool can use.