Hiver

Manage shared customer conversations and automate support tasks

Meet Hiver

Hiver manages customer requests across channels such as email, chat, Slack, voice, and text. Teams assign conversations, discuss the issue with colleagues, and link related work in tools such as Jira. Automated workflows route and update requests using information from connected systems.

AI agents and Copilot can investigate an issue, draft a reply, or carry out configured actions across the team's tools. Resolved conversations can become help-center material, and reporting examines themes, service quality, and account signals. Hiver is available as a broader channel workspace or a helpdesk inside Gmail, giving agents a place to follow the customer conversation alongside the records needed to address it.

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Product details

Website: hiverhq.com
Status: Launched
Category: Communication
Listed: Oct 9, 2026

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AI agents Automation Customer support Help desk Shared inbox

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